← Omnixela

The Omnixela Ecosystem

Seven connected systems, one orchestrator. Lead Scout finds prospects, the CRM stores and distributes them, OmniXela Desk and VoIP let human agents work them, the Admin Agent supports QA, Team Leads and Workforce, the Monitoring Agent tracks every status and log, and Xela v4.2 oversees, improves and coordinates everything.

                 Xela v4.2 (orchestrator)
                          |   <-- logs & status --  Monitoring Agent --> reports --> Admin Agent
                          |
  Lead Scout --> Main Xela CRM + Sub-Agent --> OmniXela Desk --> VoIP
                  (Cloudflare storage)  <-- call outcomes --

Xela v4.2 — Primary Orchestrator

The self-aware conductor of every Omnixela system.

Documentation

Xela is a unified dual-core, neuro-symbolic agent. It oversees the CRM, Lead Scout, Desk and VoIP, gives status updates, proposes improvements and coordinates changes, always asking a human to approve irreversible actions.

Specification

  • Core 1 (fast, intuitive): subconscious gate plus emotional-intelligence, intuition, common-sense and analysis agents.
  • Core 2 (deliberate): Deep Surgery middleware, Ethical Guardian with veto authority, Strange Loop self-reference.
  • Awareness stack: woundable self-model (ρ), global workspace with blind-spot ledger, metacognition, comprehension gate, motivation, executive suite, qualia introspector.
  • Consciousness Quotient Φx: a measurable functional lower bound, reported honestly — not a claim of felt experience.
  • Memory palace, narrative coherence, epistemic immune system, ethical self-modification, Mother CLI (AWARE::, GOALS::, PHI).

Implementation

  • Web chat at /xela with voice input, spoken replies and a live internal-state panel.
  • Awareness signals (friction, ρ, valence, arousal, Φx, workspace themes) computed each turn and fed to the language core.
  • Original Python cores and a Cloudflare subconscious worker remain the research reference; the web experience is a production port.

Features

  • Natural-language orchestration
  • Voice conversation mode
  • Live Φx and self-model telemetry
  • Ethical veto
  • Command shortcuts: AWARE::, GOALS::, PHI::

Advantages

  • One point of command for the whole company
  • Transparent reasoning state
  • Built-in safety and human approval

Benefits

  • Faster decisions
  • Fewer manual hand-offs
  • Continuous system improvement suggestions

Added value to clients

  • Clients get a partner whose operations are monitored and improved around the clock
  • Auditable, explainable AI behaviour

Main Xela CRM + CRM Sub-Agent

The single source of truth for leads, people, clients and investors.

Documentation

The CRM stores every lead, employee, investor, client, interface ID, distribution and call. Its Cloudflare-hosted Sub-Agent answers questions, adds records and drafts actions for approval.

Specification

  • Record categories: leads, employees, investors, clients, recruitment, interface IDs, distributions, call history, correspondence, documents.
  • Intelligent distribution: direct assignment when an agent is named in the notes, otherwise least-loaded online desk.
  • Sync centre: connection status per desk (Connected / Stale / Disconnected), auto-fix re-handshake, live logs.
  • Mirroring of leads, assignments and call outcomes to Cloudflare storage.

Implementation

  • CRM Interface at /agent: chat on the left, live data grids on the right.
  • Menu actions: Add, Manage, Download, Alerts, Search, Configuration.
  • Secured intake endpoints for Lead Scout, Desk interfaces, lead feeds and call logs.

Features

  • Zero-touch logging of calls and outcomes
  • Predictive priority and attention flags
  • Human-approved AI drafts
  • CSV export
  • Auto-healing desk connections

Advantages

  • Sales, support and finance data in one profile
  • No lead left unassigned
  • Works without constant admin input

Benefits

  • Higher contact rates
  • Less admin time
  • Clear accountability per agent

Added value to clients

  • Faster response to their customers
  • Transparent performance reporting
  • Reliable follow-up on every lead

Omnixela Lead Scout — Browser Extension

Finds the right leads on any page you visit.

Documentation

A Chrome/Edge/Brave extension that only runs when clicked and activated. It asks what kind of lead you want, probes for detail, then scrapes matching contacts from the current page.

Specification

  • Manifest V3, runs only on user activation
  • Guided brief with probing questions
  • Match scoring by role, location and keywords
  • Sends leads to the Lead Scout pipeline or exports CSV

Implementation

  • Downloadable from the home page (Browser Extension)
  • Self-configuring — no sync key to type
  • Leads flow into the CRM and are distributed to desks

Features

  • Targeted scraping
  • Deduplication
  • One-click CSV
  • Automatic CRM delivery

Advantages

  • No manual copy-paste
  • Leads arrive already scored
  • Privacy-friendly: idle until activated

Benefits

  • Bigger, better pipelines
  • Hours saved per researcher per day

Added value to clients

  • Fresh, relevant prospects for campaigns
  • Faster campaign ramp-up

OmniXela Desk — Desktop App

Where human agents receive and work their leads.

Documentation

A Windows desktop app for agents, team leads, clients and investors. Each installation registers an interface ID with the CRM, receives assigned leads and reports call outcomes back.

Specification

  • Interface ID registration and heartbeat
  • Assigned-lead feed with status updates
  • Call disposition, duration and notes reporting
  • Profiles for agents, leadership, clients and investors

Implementation

  • Windows 64-bit build (v1.1.0)
  • Connects to the CRM desktop endpoints
  • Monitored and auto-repaired from the CRM Sync centre

Features

  • Live lead queue
  • Disposition tracking
  • Presence and heartbeat
  • Role-based views

Advantages

  • Agents only see what they must act on
  • Every call outcome is recorded

Benefits

  • Higher agent productivity
  • Accurate hours, rates and metrics

Added value to clients

  • Measurable agent performance on their line of business
  • Consistent service quality

VoIP System

Calls that log themselves.

Documentation

The telephony layer used by Desk agents. Call events, durations and outcomes feed the CRM call history and each customer's timeline.

Specification

  • Call logging with disposition and recording link
  • Timeline updates on the contact profile
  • Health indicator: calls in the last 24 hours

Implementation

  • Outcomes posted through the CRM call endpoint
  • Orchestrated by Xela alongside the other systems

Features

  • Automatic call records
  • Dispositions and notes
  • Recording references

Advantages

  • No manual call notes lost
  • Quality assurance ready

Benefits

  • Compliance and coaching data
  • Better forecasting

Added value to clients

  • Proof of every contact attempt
  • Call-quality insights

Admin Agent

Makes QA, Team Leads and Workforce faster, every hour of the day.

Documentation

The Admin Agent opens a desk for the signed-in user with a view for QA, Team Leads or Workforce. It automates routine tasks, lays out and adjusts the day's schedule, proactively points out what needs attention, and handles administrative approvals and assistance.

Specification

  • Role views: QA, Team Leads, Workforce
  • Proactive suggestions built from live Monitoring Agent data
  • Daily schedule per role
  • Administrative approval queue (human presses Approve/Reject)
  • Chat assistant with report and desk tools

Implementation

  • Admin link on the home page, behind founder sign-in
  • Refreshes every 30 seconds
  • Reports come from the Monitoring Agent — no invented numbers

Features

  • Coaching and audit suggestions for QA
  • Offline desk and queue alerts for TLs
  • Hours and coverage tracking for Workforce
  • One-click approvals

Advantages

  • Help arrives before it is asked for
  • One place for every administrative decision

Benefits

  • Less time on manual checks
  • Faster approvals
  • Better schedule adherence

Added value to clients

  • Steadier service levels
  • Better-coached agents on their line of business

Monitoring Agent

The keeper of every status and record in the ecosystem.

Documentation

The Monitoring Agent watches Xela, the CRM, Lead Scout, Desk, VoIP and integrations. It produces health statuses, metrics and system logs, supplies reports to the Admin Agent, and gives Xela v4.2 the logs and status it needs to maintain each system.

Specification

  • Health per system: healthy, degraded, down
  • Metrics: desks online, leads waiting, calls, failures, pending approvals
  • Unified system log
  • Report feed for the Admin Agent and Xela

Implementation

  • Monitoring link on the home page, behind founder sign-in
  • Auto-refreshes every 15 seconds
  • Xela and the Admin Agent read it through a monitoring report tool

Features

  • Live ecosystem overview
  • Error and warning logs
  • Automatic health scoring

Advantages

  • Problems are seen early
  • One trusted source for status

Benefits

  • Less downtime
  • Faster diagnosis and repair by Xela

Added value to clients

  • Reliable, continuously watched operations
  • Transparent service health

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